MAPIC Italy - FAQ

Registration
On-site concerns
Online services
Subscriptions

I am having trouble registering online. Can you help?

As soon as the registration for visitors is open online, the link to our Online Registration tool can be found on the homepage of the website on the right of the screen, click on Register.

You have three possibilities to register:

• To visit as a retailer, please fill the form here.
• To exhibit, please fill in the form here.
• To visit as a non-retailer, please register through the link here

Before starting your registration, please make sure you have at hand:

• For non-Italian companies: Your VAT or Tax number
• For Italian companies: Your VAT number

What includes a visitor entrance fee ?

VISITORS ENTRANCE FEE INCLUDES : access to MAPIC Italy and The Happetite areas, conferences sessions, networking events. It also includes a listing of your company and delegates in the MAPIC Italy Programme and access to the MAPIC Italy Online Database

If you need further assistance, please contact our Customer Service using the Helpdesk Form

What are the different methods of payment?

• Online Registration: credit card (AMEX, VISA or MASTERCARD), PayPal or wire transfer.
• Offline Registration: credit card (AMEX, VISA or MASTERCARD) or wire transfer.

NOTE: For security reasons, we cannot accept any credit card data via email. Credit card information received by email will automatically be deleted and the contract destroyed.

What bank information should I use to process my wire transfer?

When processing the transfer, your bank may add charges and deduct this from the total amount. Please check with your bank in advance to ensure the correct amount reaches us. 

What kind of information should I include on the wire document?

This information is important to enable us to easily identify your payment. Please include one of the references below.

• Invoice number: You can find your invoice number on the top left of the invoice. Once registered, your original invoice is automatically sent by post. A client copy will be sent by email to the company contact provided on the registration form and if the email was provided to us.
• Order ID number: If you register online, you will receive a registration confirmation where you can find your Order ID number, please quote this number as a reference when processing your wire transfer.
• I do not have any invoice number or Order ID number: In order to be able to recognize your payment, please mention your company name as filled in on the registration form, the name of the participants registered, and the event you registered for.

*Special notice for UK, Ireland, Australia and British Virgin Islands residents: When paying by wire transfer, the invoice number can only be sent by our UK office upon receipt of your payment.

If you register online, please use the order ID number and total amount included in the confirmation email to generate the transfer first.

If you need further assistance, please contact our Customer Service using the Helpdesk Form

Should I send a copy of the bank transfer?

Yes, you will need to send a copy of the bank transfer as proof of payment to our Customer Service Helpdesk  Remember to include your company name, personal details and the event you are registering for.

Should I bring a copy of the bank transfer on-site?

Please bring a copy of the bank transfer as proof of payment.
 

If you would like your invoice to be billed and sent to a specific address or contact, please make sure you fill in the section “Billing address” and “Billing contact name” when registering.

If you need further assistance, please contact our Customer Service using the Helpdesk Form

When will I receive an invoice?

Once registered, your original invoice are automatically sent by post to the company address provided on the registration form.

The client copy is automatically sent by email to the company contact provided on the registration form if the email was provided to us.

I did not receive my invoice, can you resend it?

If you need a copy, please fill out the Customer Service Helpdesk Request Form. Remember to include your company name, personal details and the event you registered for. 

What if my invoice contains a mistake?

Please fill out the Customer Service Helpdesk Request Form. Remember to include your company name, personal details and the event you registered for. Please mention the exact information that needs to be amended. 

Can I cancel, amend or replace a delegate registration?

The MAPIC Italy participant registration is personal and non-refundable. It can, however, be transferred to another person within the same company free of charge until Monday 16 MAY included. For any further details in regards to delegate replacement, please contact our customer service

To transfer or amend your delegate registration, please fill out the Customer Service Helpdesk Request Form with the subject line “CHANGE DELEGATE REGISTRATION”. Explain the nature of your request, and do not forget to include your company name, personal details and the event you are attending. 

Depending on your origin of departure, a visa may be required to enter Italy. Please consult the Italian Ministry of Foreign and European Affairs website to find out which documents are required for entry.

Should you need assistance to get a Visa, please fill out the Customer Service Helpdesk Request Form with subject line “VISA REQUEST”. Remember to include your company name, personal details and the event you registered for. 

The participants badge will be sent by email prior to the show (about 10 days before MAPIC Italy). Regarding the covid situation and to avoir queues at the entrance, please ensure to print your badge before you come to the event!

You will not receive the e-badge if your registration is not paid in full. 

Participants who registered prior to the show (about 10 days before MAPIC Italy) online or paid their registration after this date will print/retrieve their e-badge on site at the registration desk upon presentation of a valid ID.

Registrations may be subject to 22 % Italian VAT

What connectivity services are available during MAPIC Italy?

Free WI-FI is available throughout the exhibition.

How do I unsubscribe to your communications?

This data is processed by RX France for the purposes of carrying out its contractual obligations: fulfilling request for information or content, registration for newsletter or promotional analysis and communications. Such data is stored for a maximum duration of 10 years. 
You may exercise your right to access, obtain, correct and oppose the use of your personal data by writing to: privacy centre.
In case you are not satisfied by the answer to your request, you may enter a complaint to the French National Data Protection Authority (Commission Nationale Informatique et Libertés or CNIL).

To read our website terms and condition click here

For any help please contact our customer helpdesk or see our practical FAQ